Spanish-speaking customer support
Handling customer requests, questions and complaints by phone, including high-volume support of 90+ calls a day with a 92% satisfaction rating.
100% remote · Part-time · Florida, USA
Zuhail Daley
Spanish-language client, intake & administrative support
Native Spanish speaker and Venezuelan-trained lawyer with 8+ years of customer service experience. I help Spanish-speaking clients feel heard, understood and well cared for.
- Spanish Native
- English Basic conversational
- Work Authorized to work in the U.S.
About me
Careful with details. Warm with people.
- 8+ years in customer service
- 90+ calls handled daily
- 92% customer satisfaction, 12% above company average
I earned my law degree at Universidad de Falcón in Venezuela in 2012 and practiced independently in civil and commercial law, drafting contracts and legal documents such as purchase-and-sale agreements, ownership transfers and travel authorizations.
I also bring more than eight years of customer service experience in Costa Rica, at Sealed B J LLC and Claro Telecomunicaciones, handling customer requests, complaints and technical questions. Most recently I worked as a lead toddler teacher at RCMA in Florida.
Today I am looking for 100% remote, part-time work supporting law firms, legal intake teams and Spanish-speaking customers.
Authorized to practice law in Venezuela. I am not licensed to practice law in the United States and do not offer legal advice.
How I can help
Where I add value
Legal intake support
Helping law firms and intake teams communicate with Spanish-speaking clients, record their information accurately and apply Spanish legal terminology from my civil and commercial law training.
Contract & document preparation
Detail-oriented preparation of contracts and legal documents in Spanish, based on my experience drafting purchase-and-sale agreements, ownership transfers and travel authorizations.
Data entry & administrative support
Registering new customers, entering and retrieving customer data, and working with Microsoft Office, Google Workspace and CRM software.
Experience & education
Background
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Apr 2023 – May 2025
Teacher 1 (seasonal)
RCMA · Florida
Lead teacher in a toddler daycare classroom of up to 15 children ages 1 to 4. Planned learning and development activities and communicated consistently with parents and administration.
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2019 – 2023
Mobile Phone Sales and Child Care
Two consecutive positions: sold mobile phones and telephone service lines, then worked in a daycare.
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2016 – 2019
Customer Service
Claro Telecomunicaciones · Costa Rica
Handled customer requests, questions, complaints and suggestions; explained telecommunications products and services; and provided technical assistance to resolve issues.
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2011 – 2016
Customer Service
Sealed B J LLC · Costa Rica
Handled 90+ calls a day: registering new customers, retrieving customer data, presenting product information and processing cancellations. Earned a 92% average satisfaction rating, 12% above the company average, and proposed retention tactics that reduced cancellations by 5%.
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2012 – 2014
Lawyer (Abogada) — Independent Practice
Venezuela
Practiced civil and commercial law independently, drafting contracts and legal documents including purchase-and-sale agreements, ownership transfers and travel authorizations, and used legal software in my legal work in Venezuela.
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2012
Law Degree (Título de Abogada)
Universidad de Falcón · Venezuela
Authorized to practice law in Venezuela. Not licensed to practice law in the United States.
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Training
DCF Child Care Training
Florida · 45 hours
Résumé
Download my résumé
Available in English and Spanish, as text-based PDFs.
Legal Support & Client Intake
For law offices, including immigration firms, that serve Spanish-speaking clients.
Customer Service & Administrative Support
For Spanish-language customer service, data entry and administrative support roles.
Contact
Let's talk
I am available for 100% remote, part-time positions. I reply fastest by email, and I am happy to communicate in Spanish.
zuhail@zuhaildaley.com